Club Membership Questions
What is the Temecula Olive Oil Club?
Our club is an opportunity for you to receive our popular limited-release olive oils before they are available to the public. In addition, club members enjoy special benefits like 10% discount on all orders. Join the Club.
When will I receive my next club shipment?
We ship every season—four times a year. You will receive an email when your club is ready for pickup or when it is being processed to be shipped.
I haven’t received a shipment, what should I do?
Don’t Panic. Please call us at 866-654-8396.
How will my 10% discount be applied?
Your discount is automatically applied to all orders (excluding shipping charges). When placing orders online, you must be signed in to your account for the discount to apply.
My address, contact information and/or credit card has changed, can I update your records?
Yes, please send us an email at email@example.com with your new address/phone number/email. To update your credit card, please give us a call at 1.866.654.8396. We always need an updated address, phone number, email and credit card in order to get your club to you on time!
I’m a Club Member who has already created an account using my Club Member email address. How do I check the status of my order?
- Login to your account.
- Click "Order History" from the menu at the top of the screen.
- Find the Order # located on your Club order email and click "View Order" to the right on hte same line to view your order details.
- If your order has already been packed and shipped, there will be an option to "Track Your Order" above the product invoice toward the bottom of the page. Click "Track Your Order" to find your UPS tracking number, which can be entered on UPS.com to locate your shipment.
I’m a Club Member who has never created an account using my Club Member email address. How do I check the status of my order?
- Click the link at the upper-right corner of our website that says, "Please click here to open an account.".
- On the next screen, fill in all the required fields that are noted with an asterisk and click "Submit".
- When you get the message: "There is already an account with this email address. If you are sure that it is your email address, click here to get your password and access your account," click where it says "click here".
- Enter your Club Member email address and click the "Send a new password" link. You will receive an email at your Club Member email address with a temporary password.
- On the next screen, type your Club Member email address and enter the temporary password you just received.
- NOTE: If you are unable to login at this point, email firstname.lastname@example.org with the subject: Club Member Cannot Login to Website.
- Once you are logged in, click "Change Password" from the menu at the top of the screen and follow the prompts to choose your own password.
How can I cancel my membership?
To cancel your membership, call 1.866.654.8396 or simply send us an email at email@example.com.