Frequently Asked Questions:
To help assist you in your online shopping, we have provided the following answers to our most commonly asked questions. If you don't find what you are looking for, please call 866-654-8396 or email us at: email@example.com.
How long does it take to process my order?
Orders are processed the next business day after they are placed. Orders placed before midnight on:
- Monday are processed and shipped on Tuesday.
- Tuesday are processed and shipped on Wednesday.
- Wednesday are processed and shipped on Thursday.
- Thursday are processed and shipped on Friday.
- Friday, Saturday and Sunday are processed and shipped on Monday.
How long will it take to receive my olive oil?
Approximately 5-7 working days. We ship via UPS Ground.
Estimate your shipping time using 92593 in the "Shipped From This Zip Code" field.
Can I ship internationally?
Yes, we ship all over the world.
How will my shipment be packaged?
We take great care to package our product for safe shipment. It also looks as if it is a gift. We use packaging that is environmentally friendly.
Olive Oil Questions
What is the best place to store olive oil?
In your stomach...prior to that, in a cool, dark and dry place.
How long will it last?
Approximately 18 months from harvest date. Once opened, 6-9 months.
Where can I find nutritional information?
Please contact us for nutritional information.
What is the Temecula Olive Oil Club?
Our club is an opportunity for you to receive our popular limited-release olive oils before they are available to the public. In addition, club members enjoy special benefits like 10% discount on all orders. Read more about the Club.
When will I receive my next club shipment?
We ship every season—four times a year.
I haven't received a shipment, what should I do?
Don't Panic. Please call us at 866-654-8396.
How will my 10% discount be applied?
Your discount is automatically applied to all orders (excluding shipping charges).
My address has changed, can I update your records?
Yes please send us an email at firstname.lastname@example.org.
I'm a Club Member who has already created an account using my Club Member email address. How do I check the status of my order?
- Login to your account.
- Click "Order History" from the menu at the top of the screen.
- Find the Order # located on your Club order email and click "View Order" to the right on hte same line to view your order details.
- If your order has already been packed and shipped, there will be an option to "Track Your Order" above the product invoice toward the bottom of the page. Click "Track Your Order" to find your UPS tracking number, which can be entered on UPS.com to locate your shipment.
I'm a Club Member who has never created an account using my Club Member email address. How do I check the status of my order?
- Click the link at the upper-right corner of our website that says, "Please click here to open an account.".
- On the next screen, fill in all the required fields that are noted with an asterisk and click "Submit".
- When you get the message: "There is already an account with this email address. If you are sure that it is your email address, click here to get your password and access your account," click where it says "click here".
- Enter your Club Member email address and click the "Send a new password" link. You will receive an email at your Club Member email address with a temporary password.
- On the next screen, type your Club Member email address and enter the temporary password you just received.
- NOTE: If you are unable to login at this point, email email@example.com with the subject: Club Member Cannot Login to Website.
- Once you are logged in, click "Change Password" from the menu at the top of the screen and follow the prompts to choose your own password.
How can I cancel my membership?
To cancel your membership, call 866-654-8396.
Can I make a custom gift box?
YES! Everything we ship is in a gift box—so don't forget the gift message!
Can I redeem my gift certificate through the website?
Yes...just enter your gift card number at the check-out. Happy shopping!
Can I redeem part of my gift certificate now and retain a balance for later?
Can I my gift certificate be used at the store?
For my gift shipment, do you include prices in your packing slip?
No, we do not include the prices when we ship gifts.
Retail Shop / Tasting Room
Where is your store located?
We have stores in:
San Diego, CA
Solana Beach, CA
Seal Beach, CA.
Maps of all locations are available here.
screen and follow the prompts to choose your own password.